Room Division (Housekeeping & Front Office)
The Room Division Program (Middle Level / 2 Years Program) is designed to produce professionals with in-depth competencies in Housekeeping and Front Office operations. Participants will learn five-star hotel operational standards, guest service techniques, room management, linen handling, and the use of modern reception and administrative systems. This program prepares graduates to take on entry-level supervisory positions in hotels and other accommodation industries.
Program Objectives
Understand the structure, functions, and workflow of the Room Division comprehensively.
Master intermediate to advanced housekeeping techniques.
Be able to handle front office operations in accordance with international standards.
Master the use of Property Management Systems (PMS).
Be able to handle guests professionally (guest handling).
Be able to manage inventory, linen, and operational equipment.
Be able to coordinate effectively across departments.
Be ready to work as a Senior Room Attendant, Front Desk Agent, or Room Division Supervisor Trainee.
Brief Curriculum
Semester 1 – Housekeeping
1Teamwork & Customer Relations in a Diverse Workplace
2Health, Safety, Security & Workplace Hygiene
3First Aid
4Cleaning Hotel Areas, Premises, Facilities & Equipment
5Housekeeping Services for Guests
6Room Preparation & Cleaning
7Turn-Down Service
8Linen & Guest Clothing Handling
9Work Uniform Service Standards
10Valet Laundry Service
11Lost & Found Services
12Room Butler Service
13Receiving & Storing Goods
Semester 2 – Front Office
14Hospitality English, Telephone & Email Communication
15Handling Complaints & Conflict Situations
16Hospitality Industry & Local Knowledge
17Computerised Reservation System
18Receiving & Processing Reservations
19Front Desk Accommodation Services
20Processing Financial Transactions
21Guest Luggage Handling
22Hotel Products, Services & Facilities Information
Semester 3 – On-the-Job Training
23Industrial Work-Based Learning (OJT)
Semester 4 – Supervision
24Managing Guest Service Quality
25Monitoring Work Operations
26Staff Personnel Lists
27Monitoring Staff Performance
28Staff Coaching
29Operational Inventory Management
30Staff Uniform Planning
31Computer Data Management