Food & Beverage (FB) Service
The FB Service Program (Basic Level / 1 Year Program) provides a comprehensive understanding of food and beverage services in hotels, restaurants, and cafés. Participants will be trained in basic service techniques, table setup, food and beverage presentation, and proper service etiquette. Through a combination of practical and theoretical approaches, participants are prepared to become professional waiters/waitresses who are able to deliver the best experience for every guest.
Program Objectives
Understand the basics of food and beverage service in restaurants or hotels.
Master table setup techniques, table manners, and proper guest service procedures.
Be able to serve food and beverages in accordance with applicable SOPs.
Understand types of menus, service equipment, and work procedures.
Develop polite and effective communication skills with guests.
Be able to handle basic complaints with proper etiquette.
Be ready to work as an entry-level waiter/waitress or FB Service staff.
Brief Curriculum
Semester 1 – Food & Beverage Service
1Teamwork & Customer Relations in a Diverse Workplace
2Hospitality English, Telephone & Email Communication
3Handling Complaints & Conflict Situations
4Hospitality Industry & Local Knowledge
5Health, Safety, Security & Workplace Hygiene
6First Aid
7Food & Beverage Service
8Silver Service
9Room Service
10Buffet Planning, Preparation & Presentation
11Bar Operation & Maintenance
12Non-Alcoholic Beverages
13Cocktail Preparation
Semester 2 – On-the-Job Training
14Industrial Work-Based Learning (OJT)